The primary purpose for which we collect your personal information is to provide you with the services you have requested. You agree we may use and disclose your personal information and other data for this purpose and also for secondary purposes, including to personalise your user experience and to promote Balsaaura and third party products and services to you. Our Privacy Policy (see directly below) explains how we collect, use and disclose your personal information, the extent to which your personal information may be disclosed to overseas recipients and how to access, correct or complain about the handling of your personal information.
How does Balsaaura protect my privacy?
Balsaaura respects the importance of your privacy and is bound by the Privacy Act (1988) (Cth) (“Privacy Act”) including the Australian Privacy Principles (“APPs”), and applicable privacy regulations. Balsaaura is committed to protecting your privacy when managing your personal information and has policies and procedures to ensure that personal information is handled in accordance with the Privacy Act and the APPs.
What personal information about me is collected?
Personal information collected by Balsaaura will depend on the circumstances of collection and on the services that we are providing to you and may include (but is not limited to):
Identification details, which may include name, address, birth date and gender;
Account security questions and answers;
For certain services, images of, or information from, verification documents such as your driver’s licence;
Contact information which may include email address and phone number;
Account profile picture;
Bank account and credit account details;
User IDs and passwords;
Services provided to you, including saved items and searches;
Business information, such as ABN and licence number;
Information submitted in placing an advertisement, for example vehicle details, pricing, photos and videos;
Information submitted in applying for or requesting a quote for an advertised product such as a loan or insurance, which may include employment details, current living situation, current and previous addresses and Residency status;
Your IP address, information about the devices on which you visit the Balsaaura LLC, and your activities on those devices or sites (including browser and operating system, time, date, referral information, location, Carrier and site interactions);
Third party account details (for example, where you sign in through a social network, we will collect limited personal information from that social network site, including your username, site ID and email address);
Your public social profile information (e.g. name, profile picture);
Records and content of communications with Balsaaura or any other person including records and content using communications services facilitated by Balsaaura (e.g. chat functions, enquiry forms, phone services and Online forums);
If you participate in any surveys we, or a third party service provider acting on our behalf, may conduct from time to time, personal information relating to your survey responses;
If you are applying for employment with us, personal information that is relevant to such employment including academic and employment history;
Information obtained as a result of your use of our mobile websites or applications such as geo-locations and unique device identifiers;
If you are using an Android device, advertising-specific device identifiers; and
If you are using an Apple device, your Advertising Identifier.
Balsaaura does not typically collect sensitive information as defined in the Privacy Act, such as racial or ethnicity information, political opinions or associations, criminal records (except where provided by law Enforcement authorities) or health information. However, Balsaaura may collect sensitive information about you:
where Balsaaura is legally required to do so in order to provide a product or service to you (e.g. if you complete the identity document check process to use the ‘pay through Balsaaura’ service, Balsaaura may be legally obliged to check whether you are a politically exposed person, which may involve collecting information about your political associations); and
in other situations where we obtain your express consent (e.g. in the course of considering an application for employment).
How is my personal information collected?
Balsaaura collects personal information in a number of ways, including:
Directly from you when you provide information to Balsaaura in person, by phone or in writing (whether electronic or otherwise), for example when you create an advertisement on one of our websites; when you enquire About an item on one of our websites; when you subscribe to a newsletter or any alerts; when you purchase goods or services from Balsaaura or a third party via the Balsaaura LLC; when you enter a competition or Promotion conducted by Balsaaura; or in a contract with your business to provide you with our services;
Directly from you when you communicate with Balsaaura or any other person using Balsaaura’ facilitated communications services;
From third parties such as dealers, resellers of Balsaaura’ services, retailers and service providers to Balsaaura;
From operators of linked or served websites, applications and advertising on the Balsaaura LLC;
From social networks where you choose to share that information when creating an account;
From third party data providers and other entities where you have directed or otherwise consented to the collecting entity (or a service provider on its behalf) sending us data;
Through use of Balsaaura’ proprietary software in which personal information is stored;
From organisations identified or described under the heading ‘How is personal information shared’, which include Balsaaura’ global group of companies, our service providers and other third parties so that we may Provide an enhanced and more relevant user experience, service or product to you.
Balsaaura may also collect personal information about you if you are a CAR Group Limited shareholder. This information may be collected from you directly or from third parties such as CAR Group Limited’s share Registry.
How is my personal information used?
Balsaaura will only use the personal information it collects for purposes authorised by law. This includes the purpose for which you provided it, the purposes disclosed in this privacy policy, any related secondary purposes which you would reasonably expect, and for any other purpose you have consented to.
More specifically, your personal information may be used for purposes including:
to maintain appropriate business records or manage our relationship with you;
to research, develop and provide Balsaaura’ products and services and by Balsaaura’ outsourced service providers to provide and improve their services;
to facilitate transactions between you and third party sellers, including third party retailers;
to verify your identity and bank account details in order to provide Balsaaura’ products and services to you;
to respond to an enquiry or provide services, products or assistance that you request from us;
to enhance user experience, for example to pre-populate, customise, and provide shortcuts on our websites;
to conduct surveys, such as to determine use and satisfaction with Balsaaura LLC services or to gauge industry trends;
to generate statistics in relation to the Balsaaura LLC;
for the purposes of feedback, reviews and ratings;
to promote and market special offers and other services to you, and to provide you with information that may be of interest to you. If you do not want to receive these communications, please update your preferences in the Member Preferences Centre if you have a Balsaaura account, let us know by clicking here or use the unsubscribe link in any promotional email or SMS;
for purposes connected with the operation of the Balsaaura LLC;
for staff training and quality assurance;
to aggregate personal information with our third party partners for the purpose of personalising the advertising you receive from us and them; and
to conduct competitions and trade promotions, including contacting the winner(s) and publishing winner names.
How do I access my information?
You generally have a right to access your personal information, subject to a few exceptions provided by law. If you wish to access your personal information please click here. Please remember to provide as much detail as you can as this will help us to find the information. Generally, there will be no charge for this service, however you may be required to verify your identity before any information is released to you. Depending on the volume, type or method of access to the information you request, Balsaaura may charge you some fees, however, these will not be excessive, will be notified in advance, and will not apply to the making of the request. Please note that depending on the volume or nature of the information required, it may take a number of days to fulfil the request.
How is my information protected?
Balsaaura takes reasonable steps to protect personal information collected from misuse, loss, unauthorised access, modifications or disclosure. Your personal information may be stored in hard copy documents, but is generally stored electronically on the Balsaaura LLC systems.